Accessibility at Lakeside Joondalup Shopping City

To ensure your shopping experience is comfortable, Lakeside Joondalup offers customers complimentary wheelchair, mobility equipment, motorised scooter and Caroline's Cart hire. Bookings can be made simply by calling the Customer Service Desk on (08) 9300 3888 prior to your visit. Please note that the maximum hire time for equipment is 3 hours. Due to increased usage in the lead up to Christmas and to avoid disappointment, bookings are essential.

Located close to all entrances for ease of access to and from the centre. Wider spaces make getting in and out of them easier.

Lakeside Joondalup has delivered the first accredited Changing Places facility in a WA shopping centre, located Ground Floor Food Court. The facility features; height-adjustable adult-sized change table, ceiling hoist (up to 180kg weight limit, own sling required), continence disposal bins, large basin, alert button for emergencies, space for two carers & MLAK key access with automatic door. For any further assistance, please contact our Customer Service Desk on (08) 9300 3888.

Extra wide parking for those visitors with small children in prams. These parks are provided in the Multi Level decked car park.

When visiting the centre with your children we offer a number of services to make your shopping visit even easier. Take the kids for a ride in a kiddy cruiser found at the Customer Service Desk.

The Centre has a taxi rank in close proximity next to the Joondalup Bus Station and outside the West Mall entrance. Should you require a taxi please visit our friendly staff at the Information Kiosk and they will happily call one for you.