Online Voucher FAQ's
Q: What will the recipient receive?
A: Gift Card sent via post:
When you order a Gift Card, your recipient will be sent a Gift Card attached to a letter with your personalised message. On the reverse of the Gift Card the amount and issue date will be printed.
Q: How does it work?
A: The Gift Card is redeemable for the amount specified on the reverse of the Gift Card. It is valid for a period of 3 years from the issue date, as listed on the Gift Card. The Gift Card can be redeemed at all Lakeside Joondalup retail stores that accept EFTPOS.
Q: Where can the gift card be used?
A: The Lakeside Joondalup Gift Card is accepted at all retail stores that accept EFTPOS. Some retailers may opt not to accept the Gift Card. If this occurs please visit the Customer Service Desk and they can provide a list of participating retailers.
Q: How much will it cost to send a gift card?
A: There is a $2.50 issuance fee per Gift Card, which includes a Gift Card attached to a letter with your personalised message. Delivery fees for online line purchases range from $7.95 for standard post and $12.95 for registered post. The Gift Card load amount can be any value between $10.00 and $250.00 online and $10.00 - $1,000 when purchases are made in the centre.
Q: How do I pay for my gift card?
A: All Australian major credit cards are accepted as payment. Please allow up to 48 hours for payment to be processed before your Gift Card is dispatched.
Q: What do I do if my card doesn’t work?
A: Visit the Customer Service Desk in Lakeside Joondalup or phone 1300 764 721.